Everfur

Everfur

Data deletion policy

Last updated: May 7, 2026

1. Overview

This Data Deletion Policy ("Policy") describes how Strand Health Inc., doing business as Everfur ("Company," "we," "us," or "our"), handles requests for the deletion of personal information and account data associated with your use of the Everfur Health Intelligence application, the Everfur Clinical Intelligence platform, and all related services (collectively, the "Services").

2. How to Request Data Deletion

2.1 In-App Deletion

You may delete your account and associated data at any time by navigating to Settings > Delete Account within the application. You will be asked to confirm your request before deletion is initiated.

2.2 Email Request

You may also submit a data deletion request by emailing privacy@everfur.com from the email address associated with your account. Please include "Data Deletion Request" in the subject line.

2.3 Identity Verification

For security purposes, we may require verification of your identity before processing a deletion request. Verification methods may include confirming your email address, providing account details, or other reasonable measures.

3. Scope of Deletion

3.1 Data That Will Be Deleted

Upon processing your deletion request, the following data will be permanently deleted:

  • Account profile information (name, email address, password hash).
  • Pet profiles and all associated health data, including medical history, medications, allergies, condition logs, and AI interaction history.
  • User-submitted content, including photographs, audio recordings, symptom descriptions, and clinical notes.
  • Communication history, including in-app messages and support tickets.
  • Subscription and billing information (except as noted in Section 3.2).
  • Usage preferences and account settings.

3.2 Data That May Be Retained

Certain data may be retained after account deletion for the following purposes:

  • Legal Obligations: Transaction records, payment history, and invoices may be retained for up to seven (7) years as required by applicable tax and financial reporting laws.
  • Fraud Prevention: Information related to fraud investigations or Terms of Service violations may be retained as necessary to protect the Company and its users.
  • Legal Hold: Data subject to a valid legal hold, subpoena, court order, or other legal obligation will be retained until the hold is released.
  • De-Identified Data: Aggregated, anonymized, or de-identified data that can no longer be associated with you may be retained indefinitely for analytical and product improvement purposes.
  • Backup Retention: Encrypted backup copies of deleted data may persist in our backup systems for up to thirty (30) days after deletion, after which they are automatically purged.

4. Timeline for Deletion

We will process your deletion request within thirty (30) days of receipt and identity verification. During this period, your account will be deactivated and inaccessible. If you change your mind during this period, you may contact us at privacy@everfur.com to cancel the deletion request and restore your account.

After the thirty (30) day period, deletion is permanent and irreversible. We cannot recover deleted data after this point.

5. Effects of Deletion

Account deletion will result in the following:

  • Permanent loss of access to the Services and all associated features.
  • Permanent loss of all pet health data, interaction history, and account content.
  • Cancellation of any active subscriptions (you may continue to have access through the end of any prepaid billing period).
  • Inability to recover the account or any associated data.

6. B2B Data (Everfur Clinical Intelligence)

For Everfur Clinical Intelligence users operating under an enterprise or organizational agreement, data deletion requests may be subject to the terms of the applicable Master Services Agreement or Data Processing Agreement. In such cases, the organization's administrator may be responsible for initiating data deletion on behalf of users. Individual users within an organization should contact their administrator for data deletion requests.

Clinical data submitted by veterinary practices through the Everfur Clinical Intelligence platform is considered the property of the veterinary practice. Deletion of such data may require authorization from the practice administrator.

7. Third-Party Data

If your data has been shared with third-party service providers as described in our Privacy Policy, we will make commercially reasonable efforts to instruct those service providers to delete your data. However, we cannot guarantee that all third-party copies of your data will be deleted, as third-party data retention practices are governed by their own policies.

8. Contact Information

For questions about this Data Deletion Policy or to submit a deletion request:
Strand Health Inc.
d/b/a Everfur
1002 Dean Street, Suite 101, Brooklyn, NY 11238
Email: privacy@everfur.com