Everfur
Sub-processors
Everfur Sub-processors and Data Recipients
Last updated: September 8, 2026. We update this page at least thirty (30) days before a new sub processor begins processing personal information. B2B customers who want email notice of changes can request it at hello@everfur.com.
Sub-processors
Sub processors process personal information on Everfur's behalf and under our instructions, under written agreements that restrict their use of the data to providing their service to us. All processing takes place in the United States unless noted.
| Provider | Service | Data processed | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, databases, backups; Amazon Cognito (authentication); Amazon SES (transactional email); object storage for records and Visit recordings | Account, pet, health record, media, Visit, message, and order data | United States |
| Microsoft Corporation (Azure) | Cloud hosting and AI model inference for health chat and clinical assistants | Chat inputs, pet health data used to generate responses | United States |
| Google LLC (Google Workspace, Google Meet, Google Calendar) | Video Visits, scheduling and calendar updates, staff email | Name, email, Visit time, audio and video stream of Visits | United States |
| Shopify Inc. | Storefront, cart, and order management for the Marketplace | Name, contact details, shipping address, order history | United States and Canada |
| Stripe, Inc. | Payment processing for Membership, Visits, and pharmacy orders | Name, billing details, payment tokens (full card numbers are held only by the processor) | United States |
| Apple Inc. and Google LLC (app stores) | App distribution, in app subscriptions where purchased through an app store, push notifications | Device tokens, subscription status | United States |
| PostHog, Inc. | Product analytics, session and event tracking, heat maps | Device identifiers, usage events, pseudonymous user ID | United States |
| Klaviyo, Inc. | Email marketing and lifecycle messaging | Name, email address, engagement and order events, pseudonymous user ID | United States |
| Fireflies.ai, Inc. | Transcription of Visit recordings for the medical record | Visit audio and transcripts | United States |
| Functional Software, Inc. (Sentry) | Crash and error reporting | Device and diagnostic data, pseudonymous user ID | United States |
| Drata, Inc. | Security and compliance monitoring | Employee and contractor data only; no user data | United States |
Independent recipients (not sub-processors)
The following organizations receive personal information from Everfur to provide their own services to you, and use it under their own privacy policies and legal obligations rather than under our instructions.
| Recipient | Role | Data shared | Why |
|---|---|---|---|
| Everfur Veterinary Providers | Independent licensed veterinarians | Account and contact details, pet profile, health records, images, intake answers, Visit recordings and transcripts, messages | To provide veterinary care and maintain the medical record required by state law |
| Mixlab, Inc. | Licensed veterinary pharmacy | Name, shipping address, email, phone, pet details, prescription and prescriber information, payment confirmation | To verify, dispense, and ship prescriptions you order; Mixlab retains dispensing records under pharmacy law |
| Your pet's other veterinarians | Veterinary clinics you name | Records request or prescription authorization request, with your consent | Records retrieval and prescription authorization at your request |
| Shipping carriers (UPS, FedEx, USPS) | Delivery | Name, address, phone, tracking | To deliver orders |
| Laboratory partners | Metabolomics analysis of fur samples | Sample identifiers and pet information, as described in the Privacy Policy | To analyze Test Kit samples |
| B2B partners you access Everfur through | Employers, retailers, insurers, or other partners that provide you Membership | Enrollment status and, where you consent, usage summaries | To administer partner memberships |
Not shared
We do not sell personal information and do not share it for cross context behavioral advertising. We do not send your pet's health records to advertising platforms. Advertising measurement, where used, is limited to aggregate conversion events that do not include health information.
Questions: hello@everfur.com.